The easy solution to a problem

Ansvar Insurance places the highest priority on providing prompt, efficient and friendly service including protecting your privacy.

However if you do not believe this has been achieved please:

• Go back to the employee or authorised representative with whom you were dealing to see if he/she can resolve the problem.

• If that is not possible, then we invite you to contact the State Manager in your state. The state manager will review the problem and give you an answer as quickly as possible, but never later than three working days from the day the complaint is received.

• Or if you prefer you can provide your feedback via our online feedback system.

• If you are not satisfied with the response given by the State Manager, then please refer your unresolved complaint to:

  The Secretary,
  Dispute Resolution Committee,
  Ansvar Insurance Limited,
  303 Collins Street,
  Melbourne Vic 3000.

  Telephone		(03) 9614 3535
  Fax		(03) 9614 0275
  Email		insure@ansvar.com.au

  You will receive a response from the Disputes Resolution Committee within 7 working days or alternatively you will be asked for further information.

• If Ansvar Insurance is not able to resolve your problem we will provide you with information about external dispute resolution if that is available.

  For many complaints this is the Insurance Ombudsman Service (I.O.S)
  The I.O.S can be contacted on 1300 78 08 08

  (Note – The I.O.S is not available for larger commercial organisations)
  (Further details on the I.O.S Terms of Reference are available at www.insuranceombudsman.com.au)